About Midas
Spare Parts Service
24-hour worry-free service, efficient communication, and full-process tracking
Pre-sales Service
Thoroughly understand customer needs and provide product configuration options for customers to choose from.
Invite clients to visit the production site or factory premises for an on-site inspection, accompanied by a comprehensive explanation throughout the tour.
Based on the customer's needs, we will introduce the necessary supporting.
In-sales Service
Provide customers with timely updates on
the production progress of their products in the workshop.
As requested, we will invite
the customer to inspect the shipment at the factory premises before
delivery.
Full-process monitoring of the transportation phase ensures safety and timely
delivery.
Contact customers in advance to prepare the necessary ancillary items required
on-site, ensuring faster integration into production.
On-site commissioning and
production launch—engineers provide full support every step of the way.
Providing
professional training to help clients build a skilled on-site production and operations
team.
After-sales service
Equipped with dedicated after-sales
service engineers, ensuring efficient communication.
Continuously providing customers
with professional training to nurture the next generation of skilled
professionals.
Regularly visit customers' sites for inspections, assess equipment
conditions, and resolve any issues.
Establish customer product usage records and update
them regularly.
Providing customers with spare parts for life.
Service Mechanism
24-Hour Response System: Fault resolution
completed within 24 hours.
Dual Supervision System: The General Manager and the Marketing
Manager jointly oversee operations, providing a streamlined "green channel" that ensures
access to human resources, materials, financial support, technical guidance, and even timely
supply of necessary components for seamless service delivery.
Three-Minute Response
System: Requires service personnel to contact the customer within 3 minutes of receiving the
work order instruction.
Accessory Supply Assurance System: Delivered faster and more
efficiently, ensuring timely arrival in the shortest possible time.